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RETURN POLICY

We at URBANTAGA.COM work hard to provide our customers with the latest products at impeccable quality and amazing prices. If you did not like the fit, colour or design simply return/exchange the product within 30 days of delivery. To return/exchange a product, use our easy online returns process by logging in to your URBANTAGA.COM account. You can also Call our customer Care Team on +91-9811557530  (Working hours: Monday to Saturday, 10 am to 6 pm) or email us at care@urbantaga.com

The Return process - Online Return/Exchange—You can return or exchange an item online at URBANTAGA.COM by following the below steps.

 

  • Log in to the 'My Account' section at URBANTAGA.COM
  • Select the product that needs to be returned/exchanged
  • Follow the steps and fill in the required information to complete the process.

 

Need to return – Few points to remember
  • Returns/exchange request need to be within 30 days of the delivery of product
  • Please fill the returns details for easy processing of refunds
  • All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
  • In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at care@urbantaga.com
  • In you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
  • Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
  • Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

 

How do you return?
    • Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
    • Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

Shipping Address for self-ship product/s:- 2203,DLF- Phase IV Gurgaon - 122002, Haryana

Return parcel requires to be accompanied with all details mentioning the name, contact details and the reason of return.

This Return document is included in the shipment parcel along with your order Mention the order details & complete shipping address on the packet

Refund options for you- The customer can choose to get their refund in the following ways: Cash refund via bank transfer into their account for all COD orders Money back to the paid account/ credit card for all online orders. A Coupon Code of the refund value in your URBANTAGA.COM account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at URBANTAGA.COM.

Terms & Conditions

This Return Policy applies to all items purchased directly from URBANTAGA.COM. The policy is subject to change. Hence, please stay tuned at our website WWW.URBANTAGA.COM for the latest policy.

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